General

Who are We Connect Africa?

We Connect Africa is a fully online service, which enables instant mobile top-up to any prepaid mobile phone, worldwide with a specific focus on Africa connectivity. It is simple to use, fast and secure. Our customers only select the operator and amount and we will deliver the top-up in seconds. We Connect Africa is a perfect way to take care of your loved ones at home. Use We Connect Africa to let them know you are thinking about them even when so far apart.

How much does it cost to send a top-up with We Connect Africa?

Sending top-up is quite inexpensive and we promise to offer you the most competitive prices in the market depending on the exchange rates and fixed rates we get. To know how much it will cost just enter the number of the subscriber and select the product you want. You will then be informed of the cost to purchase.

How can I open an account in the online payment system?

First thing you need to do is click on register on our web site. Once you complete the registration form, the system sends an account activation link to your email address. Activate your account and start enjoying the service. We don’t recommend asking third parties to register you on the website. Disclosing your confidential information to third parties will make your account vulnerable.

Account

What if I entered a wrong number, will you reimburse me the money?

We don’t reimburse funds that are sent to a wrong account. If you completed a payment operation using a wrong number, we cannot reimburse you the money. In such cases it will be necessary to contact directly the user whose number you topped-up.

My user account was blocked. What should I do?

The system blocks automatically the user account after 3 unsuccessful login attempts. In order to unblock it, please contact our support service using our contact form.

I forgot the password. What should I do?

Click the option "Forgot password?" located on the login page. The system will send a one-time new password to your email. Please use it to reset your password.